Complaint information
Complaints
In the event that you are dissatisfied please contact us so we can do what we can to help. We take complaints very seriously at Liberty Mutual Bermuda. We aim to address all complaints fairly and efficiently in an effective and transparent manner to ensure any issues raised are thoroughly investigated and, where possible, satisfactorily resolved.
If you wish to make a complaint, you may do so in writing or verbally at any time using the contact details below:
Snjezana Tremblay
Chief Risk and Compliance Officer
Liberty Specialty Markets Agency Limited
141 Front Street, 7th Floor. Hamilton HM19, Bermuda
Tel: +1-441-279-8200
It will help us speed up the process if you are able to provide, when submitting your complaint, the following information:
- Policy number
- Date of loss
- Who did you buy your insurance from?
- Who is your complaint against?
Please contact your broker for further details on which organization is best placed to assist you should you remain dissatisfied with our response.
Liberty Mutual Bermuda is the marketing name for Liberty Specialty Markets Agency Limited (“LSMA”) and Liberty Specialty Markets Bermuda Limited (“LSMB”).
LSMA is a wholly owned subsidiary of Ironshore Inc. and is registered in Bermuda with company number 42966. LSMA is licensed by the Bermuda Monetary Authority as an insurance agent to underwrite risks for and on behalf of LSMB and other insurance providers. LSMA’s registered office is located at 141 Front Street, Hamilton, HM 19, Bermuda.
LSMB is a wholly owned subsidiary of Ironshore Inc. and is registered in Bermuda with company number 39024. LSMB is licensed by the Bermuda Monetary Authority as a Class 4 insurer, approved to write both insurance and reinsurance. LSMB’s registered office is located at 141 Front Street, Hamilton, HM 19, Bermuda.
This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.
