Skip Navigation

Claims Management

We see every claim as an opportunity to create experiences that exceed expectations. And it starts with a team at your side that’s truly connected to your clients and their employees.

We’re focused on delivering the best possible outcomes, whether we’re helping customers mitigate liability or rebuild after a property loss or contract default, or connecting with injured workers to help them recover and return to work.

Our approach is simple – but deep: Begin with the best people. Invest in innovative technologies. And sustain trusted partnerships.

Client Service

From the very start, our service team is prepared to deliver high-quality experiences for your clients. We work like part of the team because we understand each of our customer’s business, goals, and challenges.

Our client service experts connect all aspects of the Liberty Mutual experience, proactively identifying areas where we can help and staying within easy reach. Our goal is to provide services that make risk management easier, including smooth coordination among our claims, billing, risk control, and underwriting teams.

Your clients also benefit from efficient onboarding and 24/7 online account access. With Liberty Mutual, your clients can count on consultative relationships and expertise to help them achieve their goals.

Risk Control

Our focus is to safeguard businesses, employees, and properties against risk, with sophisticated strategies and a customized approach. We’re helping keep businesses, employees, and properties safer, with risk control programs and resources that speak to each customer’s unique challenges.

Online, on the phone, or onsite, your clients can get the answers they need, anytime, on their own terms – and all in one place.


Third-Party Administration

If you’re looking for third party administration, Helmsman Management Services is the only TPA backed by the strength and expertise of a Fortune 100 company – and the flexibility to meet your clients’ specific needs. At Helmsman Management Services, our goal is to improve claims outcomes and reduce costs.

Your clients can trust our expert teams, award-winning technical tools, and experience in a wide range of industries to build a better TPA experience – all with the freedom to shape it their way.

Let’s do something great together.