Commercial auto claims FAQs
Commercial auto claims information

Protecting your fleet is an important part of your business. Below is a list of frequently asked questions to help address inquiries you may have about your commercial auto claim. If you have any additional questions, please contact your claims specialist.
FAQ filter
- What should I do if I am in an accident?
- How should I report my claim?
- What should I expect from the claims process?
- How do you determine who is at fault for the accident?
- What are my options for vehicle repairs?
- What are the benefits of using a Guaranteed Repair Network repair shop?
- What if I choose to use a different repair shop?
- What if additional damage is found after the initial estimate?
- What if I need a rental vehicle?
- What if my vehicle is considered a total loss?
- How are payments processed?
- I wasn’t at fault for the accident. What happens to my deductible?
- What if I am injured and require medical treatment?
This website is intended to be informational. Descriptions are provided only as a summary outline of the products and services available and are not intended to be comprehensive and do not constitute an offer to sell or a solicitation. The products and services described may not be available in all states or jurisdictions. See your policy, service contract, or program documentation for actual terms, conditions, and exclusions. Any inquiries regarding the subject matter set forth herein should be directed through licensed insurance professionals.
Coverage and insurance are provided and underwritten by Liberty Mutual Insurance Company or its affiliates or subsidiaries. When we offer insurance products, we will state clearly which insurer will underwrite the policy. Some policies may be placed with a surplus lines insurer. Surplus lines insurers generally do not participate in state guaranty funds and coverage may only be obtained through duly licensed surplus lines brokers.